How long is the order processing time And do you accept order cancellation? 

Usually every order takes 3 days to process Unless you have opted for express which is 24 hours processing time. Orders once placed cannot be cancelled, modified or exchanged .

Shipping & Delivery

We dispatch our orders within 3 working days ( Mon - Fri ) from the next date of placing the order and will be delivered within 7 - 10 working days , depending upon the distance from Chennai to your place. We are not responsible for any delays that caused by courier companies. We request for your patience in those unfortunate times. Orders cannot be cancelled for such instances until we get a clear update from courier. When ordering, pls make sure, you fill the right address, name and all the necessary information. If there is any such error, parcel will be returned to us. If the courier is returned to us, customer should pay the reshipping charge for such cases. If the courier marks the order lost, then we would refund 100% of the amount. We will not let our customers face losses but at the same time, we would expect the customer to have patience on such unfortunate circumstances 

Return Policy

Return and refund policy is not available for the products that you do not like/ suit you after you have received them. However you can claim return and refund for the products that has been damaged or wrong items sent. In order to claim that, we need a video of unboxing the package right from the beginning. In case of no video, there is no return or refund as we will not be able to verify your claim. And return / refund will be initiated in 7 working days.

Tracking your Order

Our current shipping partner is shipway. You will receive tracking updates from shiprocket via whatsapp once shipped.

 

International Shipping – FAQ

## Do you ship internationally?
Yes, we proudly ship worldwide from India.

Currently, we are unable to ship to:
- Bangladesh
- Pakistan

All international orders can be placed directly through our website.

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## What are the international shipping charges?
We charge a standard international shipping fee of USD $10 for all countries.

Please note:
- Free shipping is not available for international orders.
- Shipping charges are non-refundable once the order has been dispatched.

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## Which courier partners do you use?
We ship international orders through ShipGlobal, our shipping aggregator partner.

Depending on your location and serviceability, shipments may be handled by trusted courier partners such as:
- Aramex
- FedEx
- and other available international logistics providers.

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## How long does dispatch take?
All orders are usually dispatched within:
3–5 working days

Once dispatched, customers will receive tracking details via:
- Email
- WhatsApp

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## How long does delivery take?
Most international shipments are delivered within:
2–3 weeks

However, delivery timelines may vary depending on:
- Customs clearance procedures
- Local holidays
- Weather conditions
- Courier delays
- Destination country regulations

Customers can track their shipment anytime using the tracking link provided after dispatch.

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## Will I receive a tracking link?
Yes.

Once your order is shipped, tracking details will be shared through:
- Email
- WhatsApp

This allows you to monitor your shipment throughout the delivery process.

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## Are customs duties or import taxes included?
No.

Any customs duties, import taxes, VAT, or additional charges imposed by the destination country must be paid by the customer.

These charges are determined by your country's customs authorities and are not controlled by us.

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## What happens if I refuse to pay customs charges?
If customs charges are refused by the customer:
- the shipment may be abandoned, destroyed, or withheld by customs authorities,
- and unfortunately, no refund or replacement can be provided in such cases.

By placing an international order, customers acknowledge and accept responsibility for any applicable customs or import charges.

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## Can I cancel or modify my order after placing it?
No.

Once an order is placed:
- cancellations are not possible,
- modifications are not possible,
- and shipping address changes may not be accommodated.

This policy applies to both domestic and international orders.

We kindly request customers to review all details carefully before placing an order.

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## What if I enter the wrong shipping address?
Customers are responsible for providing a complete and accurate shipping address.

If a shipment is returned due to:
- incorrect address,
- incomplete address,
- failed delivery attempts,
- or customer unavailability,

the customer will be responsible for:
- return shipping charges,
- and reshipping charges.

Reshipping will only be processed after the parcel is successfully returned to us.

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## Do you accept returns or exchanges for international orders?
No, we do not offer returns or exchanges for international orders.

However, if there is a genuine quality issue, we are happy to review and assist.

To process any quality-related claim:
- a proper unboxing video is mandatory,
- the issue must be reported immediately after delivery.

Approved cases may be eligible for refund or resolution after verification.

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## What happens if my parcel is lost in transit?
If a shipment is marked as lost:
- we will first initiate an investigation with the courier partner,
- and once the loss is officially confirmed,
- we will arrange a resend accordingly.

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## How can I contact you regarding international shipping?
For any international shipping inquiries, please contact us on WhatsApp:

+91 7200179445

Our team will be happy to assist you.